Our delivery slots are subject to availability. You will be able to specify the delivery date but the intended time slot if subject to our delivery routes.
Bulk orders may be subject to a different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 10 units, unless otherwise stated. Please contact us directly for bulk orders.
We aim to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries. You agree that we shall not be liable for any deliveries made outside the delivery time frame.
Please notify us immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge.
Where you specifically instruct us to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.
Regretfully, we are only able to make one delivery attempt. If we are unable to locate the recipient, or authorized receiver, at the time of delivery, we may leave the flowers outside of the residence or with a nearby business or neighbor. If we do leave the flowers at a different nearby location, we will notify the recipient by phone or email.
In all other cases, if the recipient is not available when we attempt to deliver, we will either:
- Leave the arrangement with a neighbor or nearby business.
- Leave the arrangement with a business employee if delivering to a business.
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance).
When placing your order for hospital deliveries, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Before major holidays, we recommend that you place your orders at least five days in advance.
If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, we reserve the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee.
If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours. We, at our sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
Last updated: February 20, 2017